hhbd's Privacy Policy

hhbd is an online gaming and sports betting platform serving users in Bangladesh. This Privacy Policy ("Policy") applies to hhbd's website, mobile app, and all related services. When you create an account or use our services on hhbd, you are considered to have agreed to the terms of this Policy.

The methods of data collection, use, and protection described in this Policy are consistent with the Terms and Conditions, and both documents should be read together. Users may contact our support team with any questions.

Users under the age of 21 are not permitted to use hhbd. Before providing personal information, users must confirm that they are 21 years of age or older.

hhbd collects various types of information, divided into two main categories: information provided directly by the user, and information collected automatically during use of the service.

2.1 Information You Provide Directly

Information you provide during registration and use of our services:

• Full name and date of birth
• Email address and mobile number
• Residential address
• Documents required for identity verification (National ID card, passport, or driving licence)
• Financial information — details related to bKash, Nagad, Rocket, Upay, or bank accounts (for processing transactions)
• Information provided when contacting our support team

2.2 Automatically Collected Information

When you use hhbd, the following information may be collected automatically:

• Device information: model, operating system, browser type and version
• IP address and approximate geographic location
• Activity logs on the platform: login times, game sessions, bet history, and transaction records
• Browsing information collected through cookies and similar technologies

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, hhbd may receive limited information from trusted third-party verification services. Such data collection is always carried out in accordance with applicable law.

hhbd uses collected information for specific and legitimate purposes. No information is used outside these purposes.

• Account Management: To handle registration, login, identity verification, and account security.
• Service Delivery: To accept bets, run games, and process deposits and withdrawals.
• Customer Support: To provide accurate and effective responses through 24/7 live chat and email support.
• Fraud Prevention and Security: To detect suspicious activity and maintain the overall security of the platform. Your information is kept secure using SSL encryption and up-to-date security technology.
• Legal Compliance: To maintain records required under applicable laws and regulations.
• Service Improvement: To analyse user experience and improve the quality of the platform.
• Communications: To send important account-related notices and service updates.

hhbd does not sell your personal information to third parties. However, information may be disclosed in the following limited circumstances:

4.1 Service Providers

We work with trusted third parties for payment processing, identity verification, data hosting, and other technical services. These parties receive only the information necessary to perform their functions and are required to follow hhbd's guidelines.

4.2 Legal Obligations

hhbd may be legally required to disclose relevant information as part of a court order, a request from an investigative authority, or other legal processes.

4.3 Corporate Changes

In the event of a business restructuring, merger, or acquisition, user data may be transferred to the new entity. Users will be notified in advance in such situations, and the protections under this Policy will continue to apply.

hhbd has put in place industry-standard technical and organisational measures to ensure the security of your data.

5.1 Technical Security

• SSL/TLS Encryption: All data transmitted through the website and app is encrypted.
• Database Encryption: Stored sensitive data is kept in an encrypted state.
• Access Controls: Only authorised personnel can access specific data.
• Regular security audits and vulnerability assessments are conducted.

5.2 Data Retention Period

Your data will be retained for as long as your account remains active. Even after an account is closed, certain data may be retained for as long as necessary to meet legal obligations, resolve disputes, and ensure service integrity. Once that period ends, data is securely deleted or anonymised.

hhbd respects users' rights regarding their data. You have the following rights:

• Right of Access: The right to request a copy of the information collected about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data in certain circumstances — however, due to legal obligations, it may not always be possible to delete all data.
• Right to Object: The right to object to the use of your data for specific purposes.
• Data Portability: The right to receive your data in a structured format where applicable.

To exercise these rights, contact our support team via 24/7 live chat or email. The Responsible Gaming guidelines contain further details on additional controls such as setting personal limits and taking account breaks.

hhbd uses cookies and similar technologies to improve service quality and personalise the user experience.

7.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and keep basic services functioning — these cannot be disabled.
• Functionality Cookies: Remember your preferred language and settings.
• Analytics Cookies: Help us understand which parts of the platform are used most — all data is analysed in an anonymised state.

7.2 Cookie Controls

You can manage or disable cookies through your browser settings. However, disabling essential cookies may cause some parts of the service to not work properly.

hhbd's servers and infrastructure may be located in various countries. Your data may be transferred outside Bangladesh for processing. In such transfers, hhbd ensures that adequate protection measures are in place in the recipient country and that the transfer complies with applicable law.

For more details about this data transfer process, contact information can be found on the About Us page.

hhbd's services are intended solely for users aged 21 and above. We do not knowingly collect information from anyone under the age of 21. If it comes to our attention that a minor's data has been collected by mistake, steps are taken to delete it immediately and the associated account is closed.

Contact the platform's support team for more details on the age verification process and responsible gaming.

hhbd reserves the right to amend this Privacy Policy when necessary. If any significant changes are made, users will be informed via their registered email address or through a clear notice on the platform. Continuing to use the service after the date of the change will be considered acceptance of the updated policy.

The most current version of the policy will always be available on this page. If you need a previous version, contact the support team.

If you have any questions, requests, or complaints about this Privacy Policy or the use of your data, please contact us:

• 24/7 Live Chat: Through the chat button on the platform, in Bengali or English.
• Email: [email protected]

Our support team will review your request and respond as promptly as possible. You can also visit the Frequently Asked Questions (FAQ) section for answers to common questions.